Last December 1, 2009, Cebu Pacific introduced the Travel Fund. Guests whose flights will be rebooked or canceled will have a corresponding Travel Fund.
It could be considered like a “virtual wallet” where would-be passengers can store the value of their unused tickets for later use within a prescribed validity period.
“…Providing no-frills airline services also means giving our customers increased flexibility without the fuss and this is what the Travel Fund provides,” proclaims Candice Iyog, CEB VP for Marketing and Distribution.
The new options available to travelers through the Travel Fund include the following:
If you choose to rebook/cancel your flight, the value of your unused ticket can be stored in a Travel Fund. This should be use it within 90 days of the original flight date. The value stored will be deducted the cancellation fee and/or other charges.
If your flight is delayed or canceled by at least 3 hours, the value of your ticket can be refunded or stored it in the Travel Fund without charges. Through the Travel Fund, you may then rebook your flight without any charge should you decide to travel within 30 days of your original flight date.
If your flight is disrupted due to weather conditions or other force majeure situations, you can rebook it without any charges provided you travel within 30 days of the original flight date. Otherwise, your booking can also be stored in the Travel Fund but with charge since this is considered a cancellation.
If you are unable to use your ticket or booking, you can transfer it to another person for a corresponding passenger name change fee.(finally)
Separate Travel Funds of the same person may be pooled to make a new booking.
If the rebooked flight is of lesser value than what is in the travel fund, you can still use the remaining amount within the validity period.
If the rebooked flight is of higher value than what is in your Travel Fund, you can simply add to it when you make the new booking.
The Travel Fund applies to bookings made starting December 1. However, those who made earlier bookings can still opt to avail of the Travel Fund.
Know more about creating the Cebu PacificTravel Fund and its specific regulations. Visit www.cebupacificair.com or call the 24-hour CEB reservations hotlines at (02) 702-0888 or (032)230-8888.