Cebu Pacific Highlights CEB Flexible Customer Options for Upcoming ECQ

In a recent development, the Philippine government, through the Inter Agency Task Force (IATF) Resolution No 130-A, has placed the NCR Plus under a more stringent General Community Quarantine (GCQ) with Heightened Restrictions (GCQ-HR) from July 30 to August 5, 2021, and on a two-week Enhanced Community Quarantine (ECQ) beginning August 6 until August 20, 2021.

During these times, only essential travel will be allowed which begun yesterday, July 30, 2021 and will last until August 20, 2021.  As of this time, Cebu Pacific will continue to operate flights as scheduled until August 5, 2021.

Cebu Pacific Cabin Crew

Cebu Pacific Highlights CEB Flexible Customer Options for Upcoming ECQ

However, passengers who wish to postpone their domestic flights and those traveling for non-essential reasons until August 20 may cancel up to two (2) hours before their scheduled time of departure, and may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight):

1. Rebook – Rebook for travel within 60 days no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.

2. Travel Fund - On the CEB travel fund, you can store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.

Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs

More updates will be provided on Cebu Pacific operations in the succeeding days.  For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter account pages.

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